Experienced design researcher and service designer

My Work

Who I am

I’ve worked as a researcher for over 20 years, and cut my teeth in a fast-paced agency environment.

Now I’m a freelancer, contracting across private and public sectors.

What I do

I conduct user research to feed into product and service development, from inception through to live environments.

I’m experienced at embedding research into agile teams, ensuring it feeds into their delivery processes in a meaningful way.

What I’ve done

I’ve worked in a range of sectors and industries (including following the UK Government Digital Service Standard) with a range of clients, applying user research in meaningful and efficient ways that help create the best possible user experience.

You can see more details of what i’ve been up to on my LinkedIn page.

About Me

My face in sand

I started researching ergonomics back in 1999, before transitioning to HCI and usability, as it evolved through UX and service design.

I’ve helped to pioneer research techniques in areas such as video game development, and contributed to the creation of the GUR-SIG (the organisation of user researchers in video gaming). I was also quoted in The Guardian on the topic of games user research.

I’m also a drummer.

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Contact

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